Terms & Conditions

1. Who We Are and What These Terms Cover

1.1 The Zoota mobile application, together with its related websites, servers, AI analysis systems, and features (the "Services"), is operated by Cooper Sound Pty Ltd (ABN 20 660 783 308), operator of the Zoota app ("Zoota", "we", "us", "our").

1.2 These Terms & Conditions (the "Terms") are a contract between you and Zoota. They apply whenever you download, install, register for, or use the Services.

1.3 Your contract is with Zoota, not with Apple Inc. or Google LLC. Apple and Google are not responsible for the Services (see Section 19).

1.4 Two sections deserve special attention before you continue: Section 6 (Your Content and the Licence You Grant Us - including our right to use your videos in marketing and to train our AI) and Section 7 (AI Outputs Are Estimates). Please read them.

1.5 By creating an account, ticking the acceptance checkbox at sign-up, or using the Services, you accept these Terms. If you do not accept them, do not use the Services.

1.6 The Services are operated from Australia. We make no representation that they are appropriate or available for use in any particular country, and you are responsible for compliance with the laws that apply where you use them.

2. Definitions

"AI Outputs" means results generated by our computer-vision and machine-learning systems, including ball speed, trajectory, swing and spin estimates, pitch maps, arrival maps, shot and delivery classifications, 3D visualisations, leaderboard statistics derived from them, and DRS-style LBW review projections.
"User Content" means anything you create, upload, record, stream, or submit through the Services, and anything the app records, captures, or uploads automatically while you use its recording, analysis, or live-streaming features - including bowling and batting session videos, automatically captured delivery clips and analysis chunks, live streams and their recordings, stories, posts, thoughts, comments, chat and match-chat messages, poll votes, profile names, photos and bios, club names and content, guest-player entries, and associated metadata (such as timestamps, calibration data, and location data you enable).
"Guest player" means a real person who does not hold a Zoota account but whom a user adds by name to a session, club, or delivery record.
"Content" means User Content and any other material available through the Services.
"Australian Consumer Law" or "ACL" means Schedule 2 of the Competition and Consumer Act 2010 (Cth).

3. Eligibility and Age

3.1 You must be at least 13 years old - or any higher minimum age that applies to consenting to digital services in your country - to use the Services. By creating an account you confirm you meet this requirement. If you provide a date of birth, we use it only to verify your age.

3.2 If you are under 18, you may use the Services only if a parent or legal guardian has read these Terms and accepts them on your behalf, including the content licence in Section 6. That parent or guardian is responsible for your use of the Services, including compliance with these Terms and any liability arising from your use.

3.3 If we learn that an account belongs to a child under the applicable minimum age, we will close it. Parents may report a suspected under-age account to support@zoota.co.

3.4 Our Privacy Policy (https://zoota.co/privacy) explains how we handle personal information, including video that shows players' faces and bodies. It is incorporated into these Terms by reference. If these Terms and the Privacy Policy conflict about the licence you grant us over User Content, these Terms prevail to the extent the law permits; nothing in these Terms reduces rights you have under privacy laws that cannot be excluded by agreement.

4. Your Account

4.1 You may register with an email address and password or through Google Sign-In. Keep your account information accurate and current.

4.2 You are responsible for keeping your credentials confidential and for all activity under your account, on any device on which it is used. Tell us promptly at support@zoota.co if you suspect unauthorised access.

4.3 Do not share, sell, or transfer your account. Accounts are personal to you. You have no property interest in your account, username, or statistics; they are records within our Services.

4.4 You may delete your account at any time in-app or by emailing us. Section 6.6 explains what deletion does and does not undo. While your account is active we retain your performance history as described in the Privacy Policy, and you may request a copy of your data by emailing support@zoota.co. Keep your own copies of recordings that matter to you.

5. Your Licence to Use Zoota

5.1 We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, for your own non-commercial cricket training, play, and social use, subject to these Terms.

5.2 Institutional and commercial use. Unless we agree otherwise in writing, the Services may not be used as a tool of, or on behalf of: (a) a professional or semi-professional cricket team, franchise, or governing body; (b) a school, college, or university cricket programme; (c) a commercial coaching academy or paid coaching business; or (d) any business offering analysis, scouting, or broadcast services. A use is institutional or commercial for these purposes if participants are charged a fee for the coaching or analysis involved, if the players concerned compete at representative, state, national, or professional level as part of an organised programme, or if the analysis is supplied to a third party for payment. Ordinary personal use, including at your local club and through Zoota's in-app Clubs feature, is fine. For an institutional or commercial licence, contact sales@zoota.co.

5.3 All rights not expressly granted are reserved. The Services - including software, models, designs, trademarks, the Zoota name and logo, and Content we supply - belong to Zoota or its licensors. You may not use our trademarks without our prior written consent.

6. Your Content and the Licence You Grant Us - PLEASE READ CAREFULLY

6.1 You own your content. Nothing in these Terms transfers ownership of your User Content to us. What you record remains yours.

6.2 The licence you grant. By creating, uploading, recording, streaming, or submitting User Content - or by using features that record, capture, or upload it automatically - you grant Zoota a worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable licence to host, store, reproduce, adapt, modify (for example, to crop, compress, add overlays, graphics, trajectories, scores, or branding), publicly display, publicly perform, communicate, and distribute that User Content - including your bowling and batting session videos, automatically captured clips, live-stream recordings, stories, posts, and profile material - for the following three purposes:

(a) Operating and improving the Services - hosting and delivering your content, generating your analysis, powering feeds, clubs, leaderboards, tagging, and streaming, and developing and testing the Services;
(b) Marketing and promoting Zoota - in any media now known or later developed, including within the app, in app-store listings and screenshots, on social media, on our websites, and in advertising; and
(c) Training and improving Zoota's AI and machine-learning models - including models for ball detection and tracking, speed and trajectory estimation, delivery and shot classification, and LBW/DRS-style projection.

6.3 To the extent permitted by law, you consent to acts or omissions that would otherwise infringe your moral rights in User Content used under this licence (for example, cropping a video or using it without attribution), and you confirm any other contributors have given the same consent.

6.4 You are responsible for your content. We have no obligation to pre-screen User Content, though we may remove or restrict it at our discretion (Section 10.3).

6.5 Your warranties. You warrant that: (a) you own your User Content or have all rights needed to grant the licence in Section 6.2; (b) every identifiable person appearing in it - batters, bowlers, teammates, opponents, bystanders, and, for minors, their parents or guardians - has given you the permission required for you to record them and to grant that licence; and (c) your User Content does not infringe anyone's rights or breach any law or venue rule. Section 8 has more on filming other people.

6.6 What happens when you delete. If you delete User Content or your account:

(a) the content is removed from the visible Services in the ordinary course, and residual copies are deleted from backups within a reasonable period, except as needed to comply with law;
(b) we stop putting that content into new marketing campaigns and new placements after your deletion is processed; however, we cannot recall promotional material already published or distributed (for example, an advertisement already released or a post already shared), and existing published campaigns may continue to run where they were already placed;
(c) we stop adding that content to new AI training datasets compiled after your deletion is processed; however, deletion does not un-train AI models - models already trained or improved using your content, and datasets already compiled, remain in use, and we are not required to retrain, degrade, or discard them; and
(d) copies may persist in content that other users have lawfully re-shared within the Services.

6.7 User Content you post to public surfaces (feeds, clubs, stories, live streams, leaderboards, match chat) is not confidential. Do not post anything you need to keep secret.

7. AI Outputs Are Estimates - Not Certified Measurements, Not Umpiring

7.1 All AI Outputs - including bowling speeds, trajectories, swing and spin, pitch maps, shot classifications, leaderboard figures, and DRS/LBW review verdicts - are estimates generated by computer-vision and machine-learning software. They are provided for training and entertainment purposes only.

7.2 AI Outputs are not certified, calibrated, or officiating-grade measurements, and a Zoota DRS/LBW verdict is not an umpiring decision. Accuracy varies with device model, camera placement and angle, calibration quality (including the pitch length you enter), lighting, weather, pitch conditions, ball condition, and distance. Two recordings of the same delivery can produce different numbers.

7.3 Do not rely on AI Outputs for match officiating, dispute resolution, player selection, contracts or trials, wagering, or medical, injury, or biomechanical decisions. AI Outputs are not coaching, medical, or professional advice.

7.4 We continuously retrain and update our models. AI Outputs for the same or similar deliveries may change over time, and historical figures may be recomputed. To the maximum extent permitted by law (and subject to Section 15), we accept no liability for any decision made, action taken, or dispute arising in reliance on AI Outputs.

8. Filming Other People; Location; Invites

8.1 When you record or stream through Zoota, you will often capture other people - batters facing you, teammates, coaches, spectators, and passers-by. You, not Zoota, are responsible for having their permission to record them, to upload or stream that footage, and to grant us the licence in Section 6.2. For minors, get permission from a parent or guardian.

8.2 You are also responsible for complying with the rules of any ground, venue, school, or club where you film, and with applicable surveillance, privacy, and image-rights laws.

8.3 Do not add a real person as a guest player, or record stats or names against them, without their agreement. Do not tag a person in a post or attribute a delivery to them against their wishes; tag and attribution requests can be declined, and repeated unwanted requests are a breach of Section 10.

8.4 People who don't use Zoota. If you appear in content on the Services, or have been entered as a guest player, and you want it reviewed or removed, email support@zoota.co with enough detail to identify the material. We will review such requests in good faith and may remove content at our discretion.

8.5 Location on maps. If you enable location features, posts you share and live streams you start may appear on public in-app maps at an approximate location visible to other users. Think before going live from a location that could identify your home. You control location access through your device permissions and can deny it and still use the app.

8.6 Inviting contacts. If you use the contact-invite feature, you confirm you may use those contacts' details to send them an invitation. Your contact list is read locally on your device and is not uploaded to our servers (see the Privacy Policy).

9. Physical Safety - Play at Your Own Risk

9.1 Cricket is a physical activity involving hard balls, bats, and stumps. Zoota is used while actually bowling real balls at real stumps, typically with a phone positioned near the pitch. You participate at your own risk.

9.2 Before each session you must: ensure the playing area is safe and clear of people who are not participating; position your device where it will not be struck or cause anyone to trip; use appropriate protective equipment; and stop if conditions become unsafe. Supervise minors.

9.3 To the maximum extent permitted by law (and subject to Section 15), we are not liable for personal injury, death, or property damage (including damage to your phone or other equipment struck during play) arising from playing cricket or positioning devices while using the Services. Nothing in the Services is a warm-up, technique, fitness, or medical programme.

10. Community Rules (Acceptable Use)

10.1 These rules apply everywhere in the Services: posts, thoughts, comments, clips, stories, direct and group chat, club feeds and chat, live streams and their comments, pro-match chat rooms, polls, profiles, tags, and guest-player entries.

10.2 You must not:

(a) break any law, or use the Services where their use is unlawful;
(b) harass, bully, threaten, defame, or abuse anyone, including sledging that crosses into abuse, hate speech, or discrimination;
(c) post sexual content involving minors (we report this to authorities), or any pornographic, gratuitously violent, or exploitative content;
(d) post content you do not have the right to post, or impersonate any person, club, or brand;
(e) film or stream people without the permissions described in Section 8;
(f) spam, scam, phish, or send repeated unwanted tags, invites, or follow requests;
(g) falsify performance data - including staging, editing, or manipulating recordings, calibration, or device setup to inflate speeds or corrupt leaderboards, club standings, or attribution;
(h) upload malware, probe or overload our systems, or interfere with other users' access;
(i) use bots or scrapers; harvest data about users or non-public information about Zoota or the Services; or bypass access or privacy controls (including private-account settings);
(j) copy, modify, reverse-engineer, decompile, or create derivative works from the Services, or remove or alter any copyright, trademark, or other proprietary notice, except where law permits despite this clause;
(k) extract, benchmark, or replicate our AI: you may not use the Services or AI Outputs to train, fine-tune, evaluate, or improve any machine-learning model or competing product, or systematically collect AI Outputs for those purposes;
(l) extract, scrape, or redistribute professional match fixtures, scores, or player data made available in the Services (this data is licensed to us for display only);
(m) resell, rent, or commercially exploit the Services except under a written licence (Section 5.2); or
(n) help or conspire with anyone to do any of the above.

10.3 Moderation. We may remove or restrict Content, suspend features, or suspend or terminate accounts that we reasonably believe breach these Terms, without prior notice where the breach is serious. Live streams are real-time and cannot be fully moderated; you view and participate in them at your own risk. You can block users and report posts, thoughts, and problems in-app; you can report anything else (including chat messages, live comments, or streams) to support@zoota.co.

10.4 Clubs. Club admins can invite, approve, promote, and remove members. Zoota clubs are informal in-app groups; we are not a party to your real-world club's affairs, and admins must exercise their in-app powers reasonably.

11. Copyright Complaints

11.1 Our designated copyright contact is admin@zoota.co. If you believe Content on the Services infringes your copyright, send: your contact details; identification of the work and the infringing material (link or screenshot); a statement that you believe in good faith the use is unauthorised; and a statement, made with knowledge that false claims may attract liability, that your notice is accurate and you are the owner or authorised to act. We will remove or disable material where appropriate and may notify the uploader.

11.2 If your content is removed following a complaint and you believe the removal was a mistake or misidentification, you may send a counter-notice to the same address with your contact details, identification of the removed material, and a good-faith explanation. We may restore material where a counter-notice satisfies us the complaint was unfounded.

11.3 We may terminate the accounts of repeat infringers.

12. Feedback

If you send us ideas, suggestions, or bug reports, you grant us a perpetual, irrevocable, royalty-free right to use them without restriction or compensation. Report security vulnerabilities privately to support@zoota.co rather than exploiting or publicising them.

13. Third-Party Services and Pro Cricket Data

13.1 The Services rely on third-party providers, including Firebase (authentication, notifications, analytics, crash reporting), Cloudflare (media storage and live streaming), Google Sign-In, and professional sports-data suppliers (fixtures and scores). Their availability is outside our control.

13.2 Professional match scores, fixtures, and player data are supplied by third parties for information and personal in-app viewing only; we do not guarantee their accuracy or timeliness, and you may not extract or redistribute them (Section 10.2(l)). Zoota is not affiliated with, endorsed by, or sponsored by any cricket board, league, competition, team, or player shown in the Services. Match-prediction polls are for fun; they are not betting products and confer no winnings.

13.3 Links to third-party sites or services are provided for convenience. We are not responsible for them; your use of them is at your own risk and subject to their terms.

14. Paid Tiers, Purchases, and Changes to the Services

14.1 The Services are currently free. We may introduce paid tiers or features (for example, Premium or Pro plans). If we do: (a) prices, billing periods, and inclusions will be shown before you pay; (b) payment will be processed by the app store from which you downloaded the app (currently Google Play Billing) under its terms; (c) subscriptions auto-renew unless cancelled through your app-store subscription settings before the renewal date; (d) any unused free-trial period ends when you purchase; (e) refunds are handled under the relevant app store's policies, and nothing reduces your non-excludable statutory rights, including under the Australian Consumer Law (Section 15.1); and (f) you are responsible for applicable taxes.

14.2 We may modify, add, suspend, or discontinue any part of the Services, including changing, retraining, or replacing AI models (which may change AI Outputs, including historical figures). Where a change materially and adversely affects a paid feature mid-subscription, we will provide a remedy consistent with your statutory rights.

14.3 Features marked beta, experimental, or early access may be unstable, may change or vanish without notice, and are provided with the disclaimers in Section 15 applying to the fullest permitted extent.

15. Australian Consumer Law; Disclaimers

15.1 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where our liability for breach of a non-excludable guarantee can be limited, it is limited, at our option, to re-supplying the services or paying the cost of re-supply.

15.2 Subject to Section 15.1, the Services and all Content and AI Outputs are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and - for the avoidance of doubt - any warranty of accuracy of any measurement, speed, trajectory, classification, or verdict. We do not warrant uninterrupted, secure, or error-free operation, or that Content will be preserved. Keep your own copies of videos that matter to you.

15.3 Recording and analysing video is resource-intensive. Extended sessions can make your device warm, drain its battery, consume significant storage, and cause thermal slow-downs. Subject to Section 15.1, we are not liable for device wear, battery degradation, storage consumption, thermal shutdown, or data loss arising from ordinary operation of the app on your device.

16. Limitation of Liability

16.1 Subject to Section 15.1, we are not liable for indirect, incidental, special, or consequential loss, loss of profits, loss of data, or loss of opportunity, however arising, even if advised of the possibility.

16.2 Subject to Section 15.1, our total aggregate liability to you for all claims arising out of the Services or these Terms is capped at the greater of (a) AUD $75 and (b) the amounts you paid us in the 12 months before the event giving rise to the claim.

16.3 Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, the above apply only to the extent permitted, and liability is limited to the greatest extent the law allows.

17. Indemnity

To the extent permitted by law, you will indemnify Zoota and its officers, employees, and contractors against claims, losses, and reasonable legal costs brought by a third party arising from: (a) your User Content, including claims by people appearing in your videos or streams; (b) filming or streaming without required permissions or in breach of venue rules; (c) your breach of these Terms; or (d) your breach of any law or third-party right. This indemnity is reduced to the extent we caused the loss.

18. Suspension, Termination, and Survival

18.1 You may stop using the Services and delete your account at any time.

18.2 We may suspend or terminate your access if you materially or repeatedly breach these Terms, if required by law, or if we discontinue the Services. Where practicable we will give notice and, for curable breaches, a chance to fix them; for serious breaches (safety, minors, fraud, security, unlawful content) we may act immediately.

18.3 We may also delete accounts that have been inactive for at least 24 months, after emailing reasonable advance warning to your registered address. Section 6.6 describes what happens to content when an account is deleted.

18.4 Sections 2, 6, 7, 8, 9, 11 through 13, and 15 through 22 survive termination or expiry of these Terms, however it occurs.

19. App Store Terms (Google and Apple)

19.1 If you obtained the app from Google Play, Google's terms of service also apply, and prevail over these Terms to the extent of any inconsistency they require.

19.2 If we later distribute the app through the Apple App Store and you obtain it there, the following will apply as required by Apple: Apple's Licensed Application End User License Agreement also governs your use; Apple has no obligation to provide maintenance, support, or warranties for the app (any warranty claims, to the extent not disclaimed, are our responsibility, with Apple's sole obligation limited to refunding the purchase price, if any); Apple is not responsible for handling claims relating to the app, including product-liability, regulatory, consumer-protection, or IP-infringement claims; and Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you.

19.3 You must comply with applicable third-party terms (for example, your mobile data agreement) when using the app. You represent that you are not located in a country subject to a comprehensive government embargo or designated as supporting terrorism, and that you are not on any government list of prohibited or restricted parties.

20. Governing Law and Disputes

20.1 These Terms are governed by the laws of Victoria, Australia, excluding its conflict-of-laws rules. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and courts competent to hear appeals from them. If you are a consumer in another country, this does not deprive you of protections or forum rights granted by mandatory laws of your country of residence.

20.2 Before starting court proceedings (other than urgent injunctive relief or a small-claims/tribunal matter), you and we agree to try to resolve the dispute by written notice and good-faith discussion for 30 days.

20.3 You acknowledge that breach of Sections 5.3, 6.5, or 10.2(j)–(l) may cause us harm that damages cannot adequately remedy, and that we may seek injunctive relief in addition to other remedies.

21. Changes to These Terms

We may update these Terms from time to time. For material changes we will give reasonable advance notice (for example, in-app notice or email) before the changes take effect. Continued use of the Services after the effective date constitutes acceptance; if you do not accept, stop using the Services and delete your account before the changes take effect.

22. General

22.1 Severability. If any provision is invalid or unenforceable, it is severed or read down to the minimum extent necessary, and the rest of the Terms remain in force.

22.2 No waiver. Our failure to enforce a provision is not a waiver of it.

22.3 Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, restructure, or sale of assets, provided your rights are not materially reduced.

22.4 Entire agreement. These Terms, the Privacy Policy (Section 3.4), and any written institutional licence between us are the entire agreement about the Services and supersede prior understandings, subject to Section 19.

22.5 Electronic communications. You consent to receiving notices and agreements electronically (in-app or by email to your registered address); electronic delivery satisfies any legal writing requirement to the extent permitted by law.

22.6 Notices to us / contact. Cooper Sound Pty Ltd (ABN 20 660 783 308), operator of the Zoota app - legal notices: admin@zoota.co; support: support@zoota.co.